FAQ about our NFL Football NHL Hockey MLB Baseball frames and custom — Midway Memorabilia

Policy & Frequently Asked Questions

Q: What form of payment do you accept?

A: Our quickest form of Payment is through Paypal, which we accept here on our website. We also accept all forms of payment cards including Visa, Mastercard, American Express, and Debit (upon local pickup), as well as money orders, and cash in person. Cheques are accepted, however we must allow the cheque’s to clear before item(s) may go into production.

 

Q: How long does it take send out an item?

A: Please allow a maximum of 5 business days from when payment has been made for the item to be sent out.

 

Q: How do you send out your items?

A: We send out our items via UPS, Purolator, and Canpar.

 

Q: Do you offer quicker forms of shipping?

A: Yes, we offer Express and Overnight shipping. Please contact us for a quote and to ensure we can meet your deadlines.

 

Q: Are all of your autographed items authenticated?

A: Yes, all autographed items come with a Certificate of Authenticity to validate the authenticity of our autographs.

 

Q: What is Midway's Return Policy?

A: We offer a 100% refund on all items shipping back to us within 1 week from when the customer has received it. The customer is responsible for all shipping charges to send the item back to our warehouse. A tracking number must be sent to our warehouse within the 1 week period to ensure it has been sent out in compliance with our policy.

 

Q: What happens if an item shows up damaged?

A: We ensure all of our items are secured and sent as safe as possible. However, there are cases where shipping companies mishandle boxes, resulting in damaged goods. If your item arrives damaged, we ask customers to send us photos of the packaging and item so that we may send it along to our shipping companies. If the customer prefers not to send the item back and it is not needed, the customer may keep the damaged item and allow us 2-4 weeks to send them a new one.

 

Q: Do you ship outside of North America?

A: Yes, worldwide shipping is available, but please contact us first for a quote.

 

Q: Do you offer local pick-up?

A: Yes, we offer pickup at our warehouse location to save on shipping cost. If you would like to pay cash for items in person, we offer this option available as well. Items are available for pickup by appointment only at:

Midway Memorabilia
1625 Sismet Rd #17
Mississauga, ON
L4W 1V6
(905)238-1278

Please note that you may only pick up items by appointment only. Please email us to book an appointment today.

 

Q: Can we customize any of your items already on your website?

A: Absolutely! At Midway Custom Sports, we want you to be happy with the uniqueness of our item. If there are any changes you would like to make to our existing products, please let us know.